Privacy Policy
Last updated: March 30, 2026
Tabor ("we", "us", or "our") operates the Tabor mobile application and web platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information: • Account Information: Phone number, name, and email address provided during registration. • Queue & Booking Data: Service selections, queue positions, booking history, and appointment details. • Payment Information: Payment method details processed securely through third-party payment processors. We do not store full payment card numbers. • Device Information: Device type, operating system, unique device identifiers, and mobile network information. • Usage Data: How you interact with our app, including pages visited, features used, and time spent.
2. How We Use Your Information
We use the information we collect to: • Manage your virtual queue positions and bookings. • Send notifications about your queue status, booking confirmations, and reminders. • Process payments for services. • Improve and optimize our platform and user experience. • Provide customer support. • Send marketing communications (only with your consent). • Analyze usage patterns to enhance our services. • Comply with legal obligations.
3. Information Sharing
We may share your information in the following circumstances: • Service Providers: When you join a queue or book a service, the relevant service provider receives your name and booking details to serve you. • Payment Processors: Payment information is shared with secure, certified payment processors to complete transactions. • Legal Requirements: We may disclose information if required by law, regulation, or legal process. • Business Transfers: In the event of a merger, acquisition, or sale of assets. We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including: • Encryption of data in transit and at rest. • Secure server infrastructure with access controls. • Regular security assessments and updates. • Employee access limited to those who need it for their role. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
5. Your Rights
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate or incomplete data. • Request deletion of your personal data. • Opt out of marketing communications at any time. • Withdraw consent for data processing where consent is the legal basis. • Request a copy of your data in a portable format. To exercise these rights, contact us using the details provided below.
6. Cookies & Tracking
Our web platform uses cookies and similar technologies to: • Maintain your session and authentication state. • Remember your preferences (such as language). • Analyze traffic and usage patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Booking history is retained for a reasonable period for business and legal purposes. You may request deletion of your account and associated data at any time by contacting us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us: • Email: support@tabor.sa • Phone: +966 50 123 4567 • Address: Riyadh, Saudi Arabia
11. Saudi Arabia Compliance
We comply with the Saudi Arabia Personal Data Protection Law (PDPL) and its implementing regulations. As a data controller, we ensure that: • Personal data is collected for specified, explicit, and legitimate purposes. • Data processing is lawful, fair, and transparent. • Data subjects are informed of their rights under the PDPL. • Appropriate safeguards are in place for any cross-border data transfers. • A data protection impact assessment is conducted where required. For PDPL-related inquiries, please contact us using the details above.