Refund & Cancellation Policy
Last updated: 2026-05-05
This policy explains when refunds and cancellations are available for services booked through Tabor.
1. Refunds
If you are not satisfied with a service you booked through Tabor, you may request a refund by contacting our support team at support@tabor.sa within 24 hours of the service. Complaints filed after 24 hours are not eligible for a refund. Each request is reviewed individually and a decision is communicated by email.
2. Cancellation Policy
More than 24 hours before your appointment: you are eligible for a full refund, issued automatically to your original payment method. Less than 24 hours before your appointment: a 10% cancellation fee of the total booking amount is retained. The remaining 90% is refunded automatically. If the service provider cancels your appointment for any reason, you will receive a full refund with no fees applied.
3. Rescheduling Policy
More than 24 hours before your appointment: rescheduling is free of charge. Less than 24 hours before your appointment: ā¢ First reschedule: free of charge. ā¢ Second and any subsequent reschedule: a 10% rescheduling fee of the total booking amount applies. The fee must be paid during the rescheduling process. If the service provider reschedules your appointment for any reason, no fee is applied to you.
4. Tabor Entry Fees
Where Tabor charges a platform entry fee, that fee is non-refundable and non-cancellable once a queue position or appointment slot has been issued.
5. How to Request a Refund
Send an email to support@tabor.sa within 24 hours of the service that includes your booking ID, the service provider's name, and a short description of the issue. Our team responds within two business days.