Refund & Cancellation Policy
Last updated: 2026-05-05
This policy explains when refunds and cancellations are available for services booked through Tabor.
1. Refunds
If you are not satisfied with a service you booked through Tabor, you may request a refund by contacting our support team at support@tabor.sa within 24 hours of the service. Complaints filed after 24 hours are not eligible for a refund. Each request is reviewed individually and a decision is communicated by email.
2. Cancellations
Cancellation rules are set by each service provider and shown on the booking screen before you confirm. The provider's policy controls whether a cancellation is free, partially charged, or non-refundable.
3. Tabor Entry Fees
Where Tabor charges a platform entry fee, that fee is non-refundable and non-cancellable once a queue position or appointment slot has been issued.
4. How to Request a Refund
Send an email to support@tabor.sa within 24 hours of the service that includes your booking ID, the service provider's name, and a short description of the issue. Our team responds within two business days.